Frequently Asked Questions
Everything you need to know about your Illumicrate experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.
How do I find my correct size?
Each product page includes a detailed size guide with measurements. We recommend comparing these against your favorite pieces at home for the best fit.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled fibers in over 80% of our seasonal collections.
Can I change my order after it has been placed?
Once an order is placed, we move quickly to process it. You have a 60-minute window to contact support for any modifications or cancellations.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.